Apart from 24/7 customer support, Sol Casino also has a separate tab with Frequently Asked Questions. Whatever issues you may have, whatever inquiries may arise, everything can be solved on the FAQ page! Keep reading to take a closer look at the most common requests.

How Can My Account Be Verified?

The email address you provided when signing up, your current phone number added in your personal profile on the website, photos of each bank card connected to the account (these photos must show the first six and last four digits of your card, its expiration date, as well as the holder’s last and first name of), and a copy of the photo page of your passport must all be confirmed to complete the verification process at Sol Casino.

What Am I Supposed to Do If I Don’t Remember My Password?

Use the “Forgot your password?” link after clicking on the “Log in” button in the top-right corner of the main page. To reset a new code, click the “Get a password” box and enter the email address or mobile number you provided during registration. You’ll receive a message with information on how to change your password.

Why Can’t I Use the Welcome Bonus?

The following conditions may prevent Sol Casino bonus activation from being possible:

You have not made the required minimum deposit.
The welcome bonus’s activation was missed by you. Only the initial replenishment is eligible for this promotion. Additionally, the time period for claiming and utilizing a reward is always limited. Always check it in the promo’s Terms & Conditions.
You’ve already claimed all available bonuses.
You are using two accounts.

How Do I Cash Out Winnings From My Gambling Account?

In the top right corner of the Sol Casino website, click the “Deposit” button and proceed to the “Withdrawal” tab. Click “Withdraw” after selecting a payment option option and indicating the desired sum. Please be aware that only verified users are eligible for withdrawals.

How Much Time Does It Take to Process a Withdrawal?

Your withdrawal request will be processed in 24 hours at most. Depending on your banking system and payment option, it may take up to 3-5 working days for the money to be sent to your card or eWallet. Based on the site’s rules, Sol Casino has the authority to perform extra verifications of gaming transactions if the sum to be withheld exceeds 20,000 CAD, with the duration of such verification taking no longer than 48 hours.

My Withdrawal Was Canceled – What Can Be the Reason?

There are various grounds for canceling your withdrawal, for example:

Your account isn’t verified.
Even though your identity was confirmed, further details are required to process banking operations.
Your most recent deposit to Sol Casino wasn’t wagered.
You’ve made a number of withdrawal requests.
The daily cashout cap was exceeded by your request.

Contact the support crew to learn the reason for the cancellation of your withdrawal request.

How Does This Casino Website Protect Transactions?

To guarantee the highest level of security for all transactions conducted through the system, Sol Casino employs the 128-bit SSL (Secure Socket Layer) protocol. One of the brand’s fundamental privacy standards is protection of every customer’s personal information.

Why Should I Purchase Bonus Rounds Through the Bonus Buy Feature?

No matter how long a game session lasts or how the wagers placed turn out, bonus rounds are available for purchase in Bonus Buy games. You can skip ahead to the game’s most thrilling parts by purchasing extra perks. Additionally, such models have high RTP levels that increase your chance of winning large at Sol Casino.

Why Am I Unable to Place Bets In the Game?

There are two aspects you should consider before gambling on the site:

Make sure that your account has enough funds.
Don’t try to play real money or jackpot slots with bonus money.

How Can a Bonus Be Canceled?

On your user page (the “Balance” tab), you can cancel any gift. All bonus profits will be forfeited with the reward.

What Presents Are Available on the Website?

On the Sol Casino website, players can find Welcome Packages, crypto boosts, a Birthday Bonus, loyalty ranks with privileges, no deposit bonuses with promo codes, and more!

What Are SolCoins and How To Use Them?

When visitors place wagers on the website, loyalty points called SolCoins are credited to their accounts and have an impact on the profile’s rank. You can improve your gaming experience by raising your Sol Casino level. Perks include increased daily withdrawal limits, special bonus offers, bigger birthday presents, and other advantages.